Terms and Conditions
Staghero.com brand is part of CORPOLAND EVENT GROUP (est. 2006), owned by Om Events Co.; registered at Czolgistow 1 04-815 Warsaw, Poland; Tax Identification Number VAT EU: 5262590353
Corpoland Group owns the following websites, where it provides activities and travel-related services:
staghero.com, derjga.de, top-evg.fr, utdrikningslagen.com, polterabender.dk, svensexor.se and corpoland.com. The Trustpilot reviews of services can be seen under this link TRUSTPILOT Corpoland group.
Disclaimer: The Trustpilot reviews displayed are independently managed by Trustpilot and consist of user-generated content that reflects individual consumer experiences. These reviews do not necessarily represent the official position or endorsement of the Company. Trustpilot operates as an open, impartial platform to help consumers make informed decisions, and reviews may be edited or removed by the reviewers or Trustpilot under their guidelines. The Company encourages honest and fair feedback but does not control or guarantee the accuracy of each individual review.
These terms comply with EU regulations on cancellations, customer rights, and consumer protection. They explicitly incorporate key Polish consumer rights, clarify exceptions for dated event services to avoid ambiguity, and exceed minimum protections where beneficial for clients.
These terms (hereinafter referred to as the "Agreement," "Terms and Conditions," or "Terms") outline your legal rights and our commitments when you purchase activities or travel-related services from us, along with your responsibilities as our customer.
Article 1: Definitions
Website: (further referred to as website, site, www, platform): this website used by the Company to provide information about its products/services.
Products/Services: Activities, transfers, direct and non-direct services sold by the Company through the website.
Company: WBIEGU (further referred to as the 'Company', 'Firm', 'Us', 'We'), registered address: Ludwiki 4/28 in Warsaw, Poland; Tax Identification Number (NIP): 113-196-88-14, operating agent of the website. "Company," "we," "us," and "our" refer to Corpoland Group - us - the company.
Client/Organiser: An individual or business placing an order for a product/service. Further referred to as "You", "Client" - this refers to the customer visiting our website, making a reservation with us, or using our services in any other way.
Participants: A group of people using products/services provided by the Company.
Suppliers: Third-party providers of the activities and services booked through the Stag Hero platform.
Initial Voucher: Email confirmation of the selected product/service, outlining key features, communication methods, prices and some important terms.
Final Voucher: Email confirmation sent after payment is received.
Amended Voucher: Status confirmation, sent after changes are made to the original reservation.
Covid Voucher: Coupon sent in case of any further Covid-19 restrictions, valid until the end of the following year, subject to this terms and conditions.
Terms and Conditions: These terms and conditions governing the use of the website and purchase of products/services
User Content : Any content submitted by users to the website, including reviews, photos, and comments.
Contract: (further referred to as "Contract", "Agreement") A legally binding agreement between You and Us that establishes specific rights and obligations. The following contract outlines terms for each party to follow.
Force Majeure: An external, unforeseeable, and unavoidable event whose consequences could not have been prevented by the parties. Such events typically include, but are not limited to natural disasters (e.g., extreme weather, hurricanes, floods, earthquakes), acts of war, terrorism, riots, sick absences of key personnel essential to preparation of the event, whose roles cannot be substituted, government actions such as expropriations or emergency declarations, and pandemics like COVID-19. Under Polish law, force majeure exempts the affected party from liability for non-performance or improper performance of contractual obligations caused by such events, provided that these events were unforeseeable and unavoidable at the time of contract conclusion. The following are not considered force majeure: When : 1) one or more participants cannot reach the meeting point for any reason 2) one or more participants' flight is cancelled 3) one or more participants get sick and cannot attend.
Article 2: General Provisions
These Terms outline the general terms, rules, and procedures for purchasing products/services from the Company's website. The Company sells activities, airport transfers, and other services and is committed to providing these with due diligence and ensuring proper communication.
The Company organises activities, events, trips as advertised on the website and sells products/services to all interested parties, regardless of race, age (of legal age only), origin, or gender.
The Company, in case of some of the activities/ products offered on the website, acts as a platform connecting Clients with third-party Suppliers for the provision of activities and services.
In other cases, the activities are organised by Us with or without the assistance of third-party Suppliers.
We are not a travel agent and we do not organise package holidays. We do not offer plane tickets, or organise any forms of international transportation from your residence address to our stag destinations.
Article 3: Subject of the Contract, Payment Plan
The service is purchased directly on the website, where after reviewing the key features of the service, including the description and price, the Customer selects activities, specifies the preliminary number of participants and the event date, and pays a deposit of 20% to 100% of the total price, depending on the type of activity.
The remaining amount will be paid in local currency at the meeting point to the Company representative (further referred to as "Guide") before the event begins or, in the case of events organised outside Polish territory (e.g. Slovakia, Czech Republic, Hungary, the Netherlands), no later than 15 days before the event date, via online payment. A secure payment link will be provided on request.
The remaining amount ( further referred to as "Balance" ) can be also paid online. When the remaining amount is paid online (P24, Stripe, or another payment gateway), an additional fee of 4% may be added.
This additional fee does not apply to payments for activities that must be paid in full upfront — such as, but not limited to: all activities in Amsterdam, shared cruises, shared bar crawls in all locations.
For activities requiring full prepayment, if the customer fails to settle the remaining amount by the specified deadline, we reserve the right to cancel the activity due to reasons attributable to the customer.
The price and date is secured after we receive the required payment, either in full or part, and the necessary documents (vouchers) have been issued, all subject to the Supplier's terms and conditions.
The remaining balance is payable in cash to the Company representative (further referred to as "Guide") at the gathering point before the event or by online credit card payment no later than 15 days before the event.
Payments are credited to the Company's bank account or online payment processing account. The Organiser is obliged to relay the details of these terms to all participants. Deposit payment implies acceptance of the Terms by the Client, the business they represent, and all participants.
Upon payment, the Client receives the final voucher via email. If the contract is completed as agreed, the deposit counts towards the total payment.
The contract is between the Company and the Client (or the business they represent). In addition to these Terms, Bookings are also subject to Our Suppliers' terms and conditions. In these cases the company acts as a disclosed agent on behalf of the Supplier.
The Participants must be over 18 years old to take part in the activities. The Organiser is obliged to make sure there are no minors among Participants
Invoices
The Company will issue a pro forma VAT invoice upon request and a VAT invoice within the legally specified timeframe. Please note such request should be placed before payment is made.
The Company will try to accommodate requests to replace the product/service after the contract is concluded, but the final decision depends on the circumstances and is at the Company's discretion.
Offers on the website are not commercial offers and are for informational purposes only. The Company reserves the right to correct any unintentional errors, mistakes or outdated information.
Article 4: Cancellation Policy - No Cancellation Fees.
We prioritise your peace of mind with our flexible cancellation policy. Here are the essential details to keep in mind.
When You want to Change The Number of Participants. Full Refund Policy
Initial, unpaid reservations are not binding and can be modified or cancelled at any time without charge and/or cancellation fees.
If you need to change the number of participants in your group, after you already paid, the amount already paid will be credited toward the remaining participants, effectively providing a full refund for those who are no longer attending provided You inform us in writing at least 7 days before the activity start time. The minimum number of participants required for each activity must be maintained.
If you cancel less than 7 days before the activity start time, the amount you paid might not be refunded. In this case we will still fully refund you if no monies has been paid by us to our suppliers. Therefore this depends on the activity you want to cancel and third - party cancellation policies.
When You want to Cancel the Activity. No Cancellation Fees Policy
Initial, unpaid reservations are not binding and can be modified or cancelled at any time without charge and/or cancellation fee.
Consumers have the right to withdraw from the contract within 14 calendar days without reason, except for contracts for accommodation, transport, car rental, catering, or leisure/entertainment/sports/cultural events with a specified date or a specified period of service.
Unless agreed otherwise, a deposit given (which means a contract has been confirmed) means that if one side doesn’t follow through, the other side can cancel the contract. They can keep the deposit if they received it or, if they gave it, they can demand double back.
Cut-off times are based on the experience’s local time.
If an activity is canceled due to poor weather, you’ll be offered a different date or a full refund.
Article 5: Our Right to Cancel/ Withdraw
All clients must be of legal age to order and use the Company's products/services. U
If the contract is cancelled, the deposit is returned, and the obligation to pay double no longer applies. This also applies if the contract wasn’t completed due to reasons outside either party’s control, or if both parties are responsible.
In extraordinary circumstances preventing contract fulfilment, the Company may rescind the contract within two days and refund the full amount paid. Vouchers cannot be exchanged for money.
In extraordinary cases requiring changes to the venue or time of the product/service due to reasons beyond the Company's control, the Company will notify the Client immediately. All other provisions and obligations remain unchanged.
If it’s canceled because of the force majeure, weather or supplier's autonomous decision, You’ll be offered a different date/experience or a full refund.
Should your activity be due to commence within a 24-hour window, please be aware that active communication is essential. If our team's attempts to reach you go unanswered for 3 or more consecutive hours — whether via email or WhatsApp — we may have no option but to proceed with cancellation. Any deposit already submitted at that point will be retained in full, as these funds will have been allocated toward supplier commitments and organisational expenses already incurred on your behalf. As such, no refund will be owed or issued. To avoid any disruption to your plans, please ensure the contact information provided at booking is up to date, and keep an eye on both your inbox and WhatsApp for any messages from our team as your activity approaches.
Article 6: Insurance
Clients and participants use the Company's products/services at their own risk. Participants are not insured by the Company. Clients and participants should have valid health insurance coverage. Most, however not all, of the Company's subcontractors have basic third-party liability coverage.
Some activities, like skydiving, zorbing, or ATV tours, are considered extreme sports and may not be covered by insurance, especially if participants are under the influence of alcohol or drugs. Additional insurance coverage should be obtained if needed.
In case of contract rescission due to illness, insurance or credit card travel insurance may be applicable.
Additional insurance can be purchased.
Article 7: Complaint Process
The Group Organizer or Participant must submit any complaints regarding the quality or non-performance of the services within 30 calendar days from the date the event/activity concluded.
Complaints submitted after the expiry of the 30-day period referred to in Section 1 will not be processed through the Company’s internal complaint procedure due to the inability to verify the circumstances with subcontractors after this timeframe.
Complaints can be submitted via email to hello@staghero.com or by registered mail to the Company's address. A valid complaint should include the Client's full name, address, email, the booking reference number, event date and a detailed description of the alleged service deficiency or issue as well as any supporting documentation or evidence (e.g., photographs, timestamps, or written statements).
The Company will review and issue a formal response to properly submitted complaints within 14 business days of receipt. The Company may request additional information and/or extension to fully investigate the issue if needed.
The response will be sent to the email or address provided by the complaining party. Any refunds granted will be made to the same account used for the payment.
Article 8: Online Payments
The payment card operator is PayPro SA Agent Rozliczeń ( Przelewy24 / P24) or Stripe . For bank transfers or credit card payments via PayPro. Stripe, payment is due within the order placement timeframe.
PayPro/Stripe / Credit Card payments can only be made by authorised users.
The company provides a secure transaction form. Data is transferred to payment getaway partners via encrypted connections. Customers are redirected to the bank's or payment card operator's website to complete the payment.
Article 9: Content and User-Generated Content
"User Content" refers to any content that you or other users submit to the Website, including reviews, photos, comments, and other contributions.
By submitting User Content, you grant Us a worldwide, non-exclusive, royalty-free, perpetual, and irrevocable license to use, reproduce, modify, and display the content for any purpose.
You are solely responsible for your User Content and ensure it complies with applicable laws and does not infringe on any third-party rights.
The Company reserves the right to remove or modify User Content at its discretion.
Article 10: Special Promotions Rules
Lowest Price Guarantee
We are committed to providing the best value for your event. If you receive a lower quoted price from a competitor for an activity or package, we will match that price, strictly subject to the following conditions:
1. The competing offer must be for an exactly identical activity or package. This means the quote must match our offer in every detail, including but not limited to:
* The exact same destination city, event date, and time.
* The exact same group size.
* Identical activity duration and venue quality.
* Identical inclusions (e.g., exact number of drinks/meals provided, inclusion of a dedicated local guide, exact same standard of equipment, and private vs. public transportation).
2. Formal Written Proof Required
You must provide a current, official, and unedited written quotation or proforma invoice from a registered, verifiable competitor. We do not accept verbal quotes, personal emails lacking official company branding, or screenshots of unconfirmed, dynamic website pricing.
3. Submission Timeframe
To be eligible for the price match, the competing written offer must be submitted to us prior to confirming your booking, or within 24 hours of paying your initial deposit. Furthermore, no price match claims will be accepted or processed less than 14 days prior to your scheduled activity date.
4. Currency and Hidden Fees
The competitor’s quote must be in the exact same currency as our offer. The final compared price must include all local taxes, booking fees, service charges, and any mandatory on-the-day costs.
5. Exclusions
This guarantee applies only to publicly available rates. It does not apply to prices secured through corporate discount programs, closed user groups, loyalty programs, coupon/voucher websites, or instances where the competitor has made an obvious typographical or pricing error. We reserve the right to verify the competitor's quote and hold final discretion over the approval of any price match request.
The Best Price Guarantee applies to qualifying purchases made through corpoland.com, staghero.com, and other Corpoland Group websites, with a minimum purchase value of EUR 200 (or equivalent). The following are excluded from this guarantee: prepaid drink packages, VIP rooms and tables, shared activities, show tickets, concert tickets, event tickets, all shared activities.
Stag Goes Free
The Company offers special promotional packages for qualifying large groups, granting free participation in selected activities under the following conditions:
"Stag goes free" Promotion: Applies exclusively to groups of 13 or more participants (i.e., 12 full-paying participants + 1 free participant, intended for the Stag).
"Best Man goes free" Promotion: Applies exclusively to groups of 17 or more participants (i.e., 15 full-paying participants + 2 free participants, intended for the Stag and the Best Man).
The above promotions apply solely to standard activities available directly in the online offer, for which the pricing is defined on a individual per-person basis ("per person").
The "Stag goes free" and "Best Man goes free" promotions do not apply to (including but not limited to):
Prepaid drink packages, VIP rooms and tables, shared activities, show tickets, concert tickets, event tickets, all shared activities.
Optional extras, upgrades, and package extensions (add-ons).
Custom events designed and priced upon individual request (tailor-made / custom / bespoke events).
Activities and services priced on a flat-rate basis per group or per unit/equipment rental ("per activity" / "per group"), regardless of the number of participants.
The promotional discount is automatically deducted from the final base order amount and cannot be exchanged for cash, credits, or alternative services.
If the group size drops below the required minimum thresholds specified in Section 1 prior to the event date, the eligibility for the promotion automatically expires, and the Group Organizer is obliged to pay the remaining balance according to the standard pricing.
Article 11: Final Provisions
Matters not covered in these Terms are governed by the Polish Civil Code. Disputes will be resolved out of court first, if possible (e.g., through mediation).
If no agreement is reached, disputes will be settled by the court having jurisdiction over the Company's registered office.
For consumer contracts, disputes will be heard by a competent court according to the Polish Civil Procedure Code.
The Company processes personal information for providing products/services and fulfilling contracts. Customers can access, modify, and delete their personal information. For details see privacy policy.