As an organiser of event services within the European Union, bookings are protected by a robust framework of EU consumer law. In particular, your rights are safeguarded under the Consumer Rights Directive 2011/83/EU (including its specific rules for leisure services scheduled for a fixed date), the Unfair Commercial Practices Directive 2005/29/EC (as updated by Directive (EU) 2019/2161), and the national laws that implement these rules in each Member State. These laws require clear, accurate pre‑contract information, ban misleading or aggressive sales practices, and ensure you are entitled to appropriate remedies (such as refunds or compensation) if services are not provided as agreed. For time‑specific leisure and event activities, EU law may limit the standard 14‑day withdrawal right, but it does not limit your rights to fair treatment, proper performance of the contract and redress where something goes wrong. In addition, your personal data and payment details are protected under strict EU data protection rules (GDPR), and payments are processed via secure, SSL encrypted systems in line with these obligations.

Your personal data is processed in line with GDPR requirements, and only for purposes necessary to manage your booking and deliver your services. Taken together, these financial and legal safeguards mean you can book with confidence, knowing that your rights as an EU consumer are clearly defined and robustly protected.

If you ever need support in enforcing your rights, every EU Member State has its own national consumer protection authority responsible for applying EU consumer law and taking action against traders who do not comply. On top of this, you can contact your local European Consumer Centre, which is part of the EU‑wide European Consumer Centres Network (ECC‑Net), offering free expert advice and help in resolving cross‑border disputes with companies based in another EU country, Norway or Iceland. These authorities and networks work closely with the European Commission and the wider Consumer Protection Cooperation (CPC) framework to monitor the market and enforce EU rules, so that when you book event services with E.U based company, you benefit from a high and consistent level of financial and legal protection across the EU.

Some stag‑do companies are based outside the EU, for example in Switzerland, which is not an EU Member State. In such cases, you may not benefit from the same level of protection or the same easy enforcement mechanisms under EU consumer law as you would with an EU‑based organiser, and it can be more difficult to enforce your rights or obtain redress if something goes wrong. 

Your payments and bookings are protected under strict European Union consumer and travel regulations. In case of travel packages that include accommodation, our company operates (among other regulations) in line with the EU Package Travel Directive (EU) 2015/2302 and the national laws that implement it.  

This framework is designed to protect you if things go wrong, including in the unlikely event of organiser insolvency. In practice, this means there must be effective security in place so that you can receive a refund if your trip cannot take place, and, where transport is included, assistance and repatriation if you are already abroad and services are not provided as agreed.

In addition to these legal protections, we take payment security and data protection seriously. Client funds related to package arrangements are handled in accordance with applicable EU rules, using secure, encrypted payment systems and reputable financial institutions. 

Expert Tip For maximum protection, always book your stag weekend with an organiser established in the European Union. This ensures your booking is covered by EU consumer and travel law and that you can rely on EU authorities and the European Consumer Centre network if something goes wrong.